Refund & Cancellation Policy
This policy covers fees that Sellers pay to Kamkaji for paid plans (Pro, Business, Premium Business). For products bought from a store, the Seller's own return and refund policy applies — see the "Store info & policies" page of that store.
1. Plans and payment
- Plans are prepaid for a month or a year. Prices, including any offer, are shown on the Plan page in Indian Rupees.
- Your plan is switched on after we verify your payment, normally within 24 hours on working days.
- Free-for-everyone offers and discounts run only for the dates announced; after that, normal prices apply.
2. Cancellation
You can stop using a paid plan at any time. Plans do not renew automatically — you choose whether to renew. After the paid period ends, your store moves to the Free plan; your data is kept, and products above the Free limit are hidden (not deleted) until you renew.
3. Refunds
- Full refund if we cannot activate your plan within 7 days of your payment, if you paid twice for the same period, or if you paid a wrong amount by mistake.
- Full refund if you ask within 7 days of a first-time purchase of a plan and the paid features have not been substantially used (for example, a custom domain has not been connected).
- Otherwise, fees for a period that has already started are not refunded, except where required by law.
- Approved refunds are sent to the original payment method (UPI/bank) within 7 working days.
4. How to ask
Message us on WhatsApp or use the complaint form (choose "Plan / payment") with your store name, payment date and UPI transaction ID.
Contact
Akash Traders
[office address — add it in Owner → Settings → Company details]
Email: Support@kamkaji.in