Seller Agreement
यह नीति अंग्रेज़ी में है। किसी भी सवाल के लिए हमसे संपर्क करें।
This Seller Agreement is between you (the shop owner creating a store, "Seller") and Akash Traders (Sole proprietorship), [office address — add it in Owner → Settings → Company details] ("Kamkaji"). It applies together with the Terms of Service, Privacy Policy, Refund & Cancellation Policy and Prohibited Products & Content policy. You accept it when you create a store.
1. Who can sell
You must be 18 or older and legally allowed to run your business in India. If you sign up for a business, you confirm you are authorised to act for it.
2. Your information
You will give true and complete details and keep them updated: your name or business name, address, WhatsApp/customer-care number and email, and — where applicable — GSTIN, PAN, FSSAI licence or other licences your products need. Your business name, address and contact details are shown to customers on your store's "Store info & policies" page, as required by the Consumer Protection (E-Commerce) Rules, 2020.
3. Your products and listings
- You are solely responsible for the products you list and sell: their legality, safety, quality, description, photos, price, stock, taxes and delivery.
- Descriptions and photos must be accurate and must match the actual product. Show the total price, any extra charges, and important details such as size, quantity, expiry date (for perishables) and country of origin.
- For pre-packaged goods, follow the Legal Metrology (Packaged Commodities) Rules — include the declarations they require (name and address of manufacturer/packer/importer, net quantity, MRP, month and year of manufacture/best before, country of origin, consumer care details) in the product details.
- Do not list anything in the Prohibited Products & Content policy, and do not infringe anyone's trademark, copyright or other rights.
- Do not post fake reviews, pose as a customer, use misleading "dark patterns" (false urgency, hidden charges, bait-and-switch) or any unfair trade practice.
4. Orders, invoices and taxes
Orders come to you on WhatsApp. The contract of sale is between you and your customer. You decide whether to accept an order, collect payment directly, issue a proper tax invoice where required, and pay all taxes (including GST) on your sales. The estimate PDF made by Kamkaji is not a tax invoice.
5. Returns, refunds, cancellations and complaints
- Publish your return, refund, exchange, cancellation, delivery and payment terms in Policies & legal in your seller panel; they are shown to customers.
- You must take back and refund goods that are defective, deficient, damaged, spurious, not as described, or delivered late against the stated schedule.
- Do not charge cancellation fees unless you bear similar charges when you cancel.
- Name a grievance contact for your store. Acknowledge customer complaints within 48 hours and resolve them within one month.
6. Customer data
Use customers' personal data only to process their orders and provide after-sales service, and protect it. Do not sell it or use it for spam. If a customer asks you to delete their data, do so unless the law requires you to keep it.
7. Plans and fees
The Free plan costs nothing. Paid plans are charged in advance as shown on the Plan page and are governed by the Refund & Cancellation Policy. We may change plan prices for future periods with notice; your current paid period is not affected.
8. Our rights
We may remove listings, hide prices, or suspend or close a store that breaks this Agreement or the law, receives serious or repeated complaints, or when required by law or a government/court order. We are not obliged to review listings before they go live, but may do so at any time.
9. Liability and indemnity
Kamkaji provides the software only and is not a party to your sales. You agree to indemnify Kamkaji against any claim, penalty or loss arising from your products, listings, sales, taxes or breach of law or of this Agreement. Our liability to you is limited as stated in the Terms of Service.
10. Ending this agreement
You may stop using Kamkaji and delete your store at any time from Settings. Download a backup first — deleted data cannot be recovered. Clauses that by their nature should continue (liability, indemnity, taxes) survive after the agreement ends.
Contact
Akash Traders
[office address — add it in Owner → Settings → Company details]
Email: Support@kamkaji.in