Refund & Cancellation Policy
यह नीति अंग्रेज़ी में है। किसी भी सवाल के लिए हमसे संपर्क करें।
This policy covers fees that Sellers pay to Kamkaji for paid plans (Pro, Business, Premium Business). For products bought from a store, the Seller's own return and refund policy applies — see the "Store info & policies" page of that store.
1. Plans and payment
- Plans are prepaid for a month or a year. Prices, including any offer, are shown on the Plan page in Indian Rupees.
- Your plan is switched on after we verify your payment, normally within 24 hours on working days.
- Free-for-everyone offers and discounts run only for the dates announced; after that, normal prices apply.
2. Cancellation
You can stop using a paid plan at any time. Plans do not renew automatically — you choose whether to renew. After the paid period ends, your store moves to the Free plan; your data is kept, and products above the Free limit are hidden (not deleted) until you renew.
3. Refunds
- Full refund if we cannot activate your plan within 7 days of your payment, if you paid twice for the same period, or if you paid a wrong amount by mistake.
- Full refund if you ask within 7 days of a first-time purchase of a plan and the paid features have not been substantially used (for example, a custom domain has not been connected).
- Otherwise, fees for a period that has already started are not refunded, except where required by law.
- Approved refunds are sent to the original payment method (UPI/bank) within 7 working days.
4. How to ask
Message us on WhatsApp or use the complaint form (choose "Plan / payment") with your store name, payment date and UPI transaction ID.
Contact
Akash Traders
[office address — add it in Owner → Settings → Company details]
Email: Support@kamkaji.in