Grievance Redressal
यह नीति अंग्रेज़ी में है। किसी भी सवाल के लिए हमसे संपर्क करें।
In line with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the Consumer Protection (E-Commerce) Rules, 2020 and the Digital Personal Data Protection Act, 2023, Kamkaji has appointed a Grievance Officer.
Grievance Officer
Akash Gupta, Grievance Officer
Akash Traders
[office address — add it in Owner → Settings → Company details]
Email: Support@kamkaji.in
Hours: Mon–Sat, 10 am – 7 pm
How to make a complaint
Use our complaint form. Choose the type (an order or a store, content or a product to report, your personal data, your account, a plan payment) and describe the issue. You will immediately get a ticket number and a link to check its status. You can also email the Grievance Officer — please mention the store name, order number and your contact number.
Timelines
- We acknowledge every complaint within 24 hours.
- We resolve complaints within 15 days of receipt (and in every case within one month, as required under the Consumer Protection (E-Commerce) Rules).
- Complaints about content that exposes a person's private area, shows them in full or partial nudity or in a sexual act, or impersonates them, are acted on within 24 hours. Requests to remove other unlawful content are acted on within 72 hours.
- Requests about your personal data are answered within 30 days.
Orders from a store
Products are sold by independent Sellers. For a problem with an order (delivery, quality, return, refund), please first contact the Seller — their name, address, phone and grievance contact are on the store's "Store info & policies" page. If the Seller does not resolve it, file a complaint with us and we will follow up with the Seller.
If you are not satisfied
- You may appeal a decision of our Grievance Officer to the Grievance Appellate Committee (gac.gov.in) within 30 days, for matters under the IT Rules.
- For consumer complaints you can contact the National Consumer Helpline — call 1915 or visit consumerhelpline.gov.in — or file a case with the Consumer Commission at e-daakhil.nic.in.
- For personal data matters you may approach the Data Protection Board of India.
Contact
Akash Traders
[office address — add it in Owner → Settings → Company details]
Email: Support@kamkaji.in