Grievance Redressal
In line with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the Consumer Protection (E-Commerce) Rules, 2020 and the Digital Personal Data Protection Act, 2023, Kamkaji has appointed a Grievance Officer.
Grievance Officer
Akash Gupta, Grievance Officer
Akash Traders
[office address — add it in Owner → Settings → Company details]
Email: Support@kamkaji.in
Hours: Mon–Sat, 10 am – 7 pm
How to make a complaint
Use our complaint form. Choose the type (an order or a store, content or a product to report, your personal data, your account, a plan payment) and describe the issue. You will immediately get a ticket number and a link to check its status. You can also email the Grievance Officer — please mention the store name, order number and your contact number.
Timelines
- We acknowledge every complaint within 24 hours.
- We resolve complaints within 15 days of receipt (and in every case within one month, as required under the Consumer Protection (E-Commerce) Rules).
- Complaints about content that exposes a person's private area, shows them in full or partial nudity or in a sexual act, or impersonates them, are acted on within 24 hours. Requests to remove other unlawful content are acted on within 72 hours.
- Requests about your personal data are answered within 30 days.
Orders from a store
Products are sold by independent Sellers. For a problem with an order (delivery, quality, return, refund), please first contact the Seller — their name, address, phone and grievance contact are on the store's "Store info & policies" page. If the Seller does not resolve it, file a complaint with us and we will follow up with the Seller.
If you are not satisfied
- You may appeal a decision of our Grievance Officer to the Grievance Appellate Committee (gac.gov.in) within 30 days, for matters under the IT Rules.
- For consumer complaints you can contact the National Consumer Helpline — call 1915 or visit consumerhelpline.gov.in — or file a case with the Consumer Commission at e-daakhil.nic.in.
- For personal data matters you may approach the Data Protection Board of India.
Contact
Akash Traders
[office address — add it in Owner → Settings → Company details]
Email: Support@kamkaji.in